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Shop Policies

Processing Time:

- It takes 1-2 business days for me to pack your order. You will receive shipping notification via email.

- For USPS First Class Letter, delivery can take 3-5 business days and it is not tracked.

- For USPS First Class Package, delivery can take 3-5 business days and it is tracked.

- For international orders, there is limited tracking and delivery time varies due to customs.

Lost or damaged item during transit:

- If you received your package and the items in it are damaged, please take photos and send them to me       within  5 days of delivery.

- For lost items, a replacement is possible. However, if it shows that the item has been delivered, no   replacement will be shipped. 

Customs and Import Taxes:

- Customer is responsible for all customs fee and import taxes that may apply.

- I am not responsible for any delay/hold caused by customs.

- This online store can not collect VAT. I recommend that you shop at my Etsy store instead, which can collect   and remit VAT. 

Returns, Exchanges and Refunds:

- Items that can be returned include unused stickers, unused enamel pins, unopened washi tapes, unused notepads, and unused acrylic keychains.

- Items that CAN NOT be returned or exchanged include all apparel, jewelry, sale/clearance items, home good such as mugs, and any digital commissions.

- Any returned items must be in its original condition. Customer is responsible for any damage.

- Returns are only accepted if customer contacts me within 5 days of delivery, and the item is retuned within 14 days. 

- Cancellation is only possible before the order is processed for shipment. For any custom orders or made to order items, cancellation is not accepted.

- I do not offer exchanges. 

- Feel free to contact me for any other information and questions. 


- Any information you provide with this store is used only to fulfill your order and will not be shared.

- If you subscribe to this store, your email is not shared with anyone and will only be used to promote my own products directly to you.

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