- FAQ Page -
Common Questions and answers
Product Related Questions
Q: Are your stickers waterproof?
Any stickers titled "vinyl sticker" are waterproof, weather-resistant and UV protected. Another way to check is the
product details of the item you are looking at. It will mention on there if the sticker is waterproof or not.
Q: What is a B-grade pin?
B-grade pins are enamel pins that have minor defects. The defects can be a small dent/scratch, dust stuck underneath the enamel, incorrect color of small area, scratch on the metal outline or enamel not fully filled.
Q: An item I want is sold out. Will you get more?
As long as the items isn't part of the retired collection, they will eventually be restocked.
Shipping & Handling Related Questions
Q: I purchased a product from you. When will it get to me?
All domestic orders are processed within 1-2 business days and shipped via USPS First Class which will take 3-5 business days. For international orders, shipment will vary due to custom clearance but generally take 11 - 25 business days.
Q: Can you mark my package as gift?
No, the package will not be marked as gift.
Q: How do you ship the packages?
All orders are processed through USPS for both domestic and international orders, through First Class or Priority Mail.
Q: What if I haven't received my order yet after the expected delivery date?
If your order received tracking number, please check to see if there is a delay notice first. If your package has not moved after a while and there are no reasons for delays, the package may have been lost and first time replacement will be sent. For international order, please understand the package can be stuck in customs for a while.
Q: Do you collect VAT?
Nyanzilla is not VAT registered and VAT will NOT be collected at checkout. You will need to pay VAT when you receive your package, including any additional fees. If you prefer to pay for VAT ahead of time, please go to my Etsy shop.
Other Questions
Q: Can I share your art?
Yes! But please do not crop my signature and make sure to tag/mention me. By mentioning or tagging, you will help individual artists and small business like myself get discovered.
Q: Do you take commissions?
I sometimes do take digital art commissions when time allows it. Best way to find out if I am taking digital commissions is simply to contact me.