©2018 by Nyanzilla.

FAQs

All You Wanted to Know And More

Q: Can I share your work on social media?

Yes! But please do not crop my signature and make sure to tag/mention me. By mentioning or tagging, you will help individual stores and artists like myself get noticed and increase in traction :)

Q: What is your return policy?

If you received the wrong item or damaged item, you will receive a replacement.

Q: I have a design for an enamel pin. Will you make it into an enamel pin for me?

No, because I am not a manufacturer. If you would like me to create the art or collaborate, I can do that but please understand that you will have to cover art fee and production fee with minimum order of 50. If you are interested, please e-mail me.

Q: I purchased a product from you. When will it get to me?

All purchases are shipped using first class mail through USPS. For domestic, it normally takes around 3 business days. I also provide tracking number in which you can track on the USPS website, as long as it is domestic. Once it is shipped, please understand that it is not within my power if the package is delayed, damaged, or lost. For international, it is hard to say because of customs, but it can take anywhere from couple weeks to a month.

Q: Can we collaborate?

I enjoy collaboration works, please e-mail me regarding this matter. Please understand that I will not be able to accept collaboration works on short notices or without a proper contract.

Q: I like one of your craft item. Can I order one?

Some of the felt crafted items can be ordered and customized, however, please e-mail me for quote and interest. The reason why this option is not available on my store is because depending on the month, I am unable to make hand crafted items.